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+62 812 4955 5958

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Faq

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General Information

What is Navila Group?

Navila Group is a leader in the liveaboard/maritime industry, offering customized sailing trips and maritime experiences, emphasizing education, sustainability, and high-quality service.

Where does Navila Group operate?

Navila operates primarily in Indonesia, focusing on Komodo National Park and other premium maritime destinations.

How can I contact Navila Group?

You can contact us via email at [email protected] or call/WhatsApp us at +62 812 4955 5958.

Booking & Reservation

How do I make a reservation with Navila?

You can book your trip through our website or by contacting us directly via WhatsApp or email. A deposit is required to secure your booking.

Can I customize my trip with Navila?

Yes, Navila offers custom private trips where you can tailor your itinerary based on your preferences, duration, and group size.

What happens if my selected dates conflict with another booking?

Our team will contact you to discuss available options and find the best solution for your trip.

Can I change the date of my trip after booking?

Yes, date changes are possible, but it depends on availability. Please contact our team as soon as possible for assistance.

Payment & Pricing

What are the payment methods available?

We accept payments via bank transfer, credit card, and other local payment methods. Full details will be provided upon booking.

What is the deposit required to secure a booking?

A 30% deposit is required to confirm your booking. The remaining balance must be paid 2 weeks before the trip's start date.

When should the full payment be made?

The full payment should be completed at least 2 weeks before the trip's departure date.

What happens after I make the payment?

Once payment is made, our team will verify the transaction. You will receive a confirmation email with your booking details. If the payment process is under review, we will notify you once it is complete.

Cancellation and Refund Policy:

4+ Months Before Trip: 50% refund of the total booking amount. 2 – 4 Months Before Trip: 30% refund of the total booking amount. Less Than 2 Months Before Trip: No refund will be provided.

Trip Details & Services

What’s included in the trip package?

* Pickup Transport * Sail with Navila * 3 Meals a day * Coffee & Tea, Snacks * Entertainment & Relax area * Karaoke, Smart TV, Jacuzzi * Guide * Documentation

What’s excluded from the trip package?

* Entrance Fee to Komodo National Park * Flight Ticket * Travel Insurance * Personal Expenses * Tipping for Crew

Can I make special requests for my trip?

Yes, you can add special requests during your booking, such as dietary preferences or additional services. Our team will try to accommodate your needs.

What should I bring on the trip?

We recommend bringing personal items such as sunblock, swimwear, a hat, and any necessary medication. Detailed packing lists will be shared closer to the trip date.

Cancellation & Refund

What is the cancellation and refund policy?

4+ Months Before Trip: 50% refund of the total booking amount. 2 – 4 Months Before Trip: 30% refund of the total booking amount. Less Than 2 Months Before Trip: No refund will be provided.

Can I cancel my trip and get a refund?

You can cancel your trip according to the terms outlined in the refund policy. Please reach out to our team for assistance with cancellations.